Effective Date: January 1, 2024
Thank you for choosing GenZSub. We are committed to providing high-quality services to meet your needs. Please review our refund policy carefully before making a purchase or subscribing to our services.
At GenZSub, we aim to ensure customer satisfaction with our products and services. However, due to the nature of our offerings, all sales are final, and we do not offer refunds under any circumstances, except where required by applicable law.
Our services involve the delivery of digital products, including video subtitle generation and translations, which are instantly available once processed. Given the immediate and intangible nature of the service, refunds cannot be processed.
Each project or service provided is custom-tailored to the user's specific requirements. Once delivered, the work cannot be undone or resold.
We strive to ensure our pricing and service descriptions are clear and transparent, enabling you to make informed decisions before purchase.
We are here to help! If you experience any issues with your purchase or service, please reach out to our support team at hello@genzsub.com. We are committed to resolving your concerns promptly and effectively.
In rare cases, such as duplicate payments or technical errors caused by GenZSub, we will review the situation and may offer a resolution at our sole discretion. Any such resolution will be strictly limited to the specific circumstances and shall not be considered a precedent for future cases.